Ford Motor Co has issued a recall for 422,000 SUVs in the United States following a potential failure in the video output, which may result in the rearview camera image not being displayed. The affected vehicles include the 2020-2023 Ford Explorer, Lincoln Aviator, and 2020-2022 Lincoln Corsair models equipped with a 360-degree camera.
This recall builds upon previous recalls by Ford in 2021 and 2023, as the earlier repair attempts did not fully resolve the underlying problem. In a previous effort to address the issue, Ford had updated the software in the image processing module (IPMB).
To tackle the problem at hand, Ford is collaborating with its suppliers to determine the root cause and expedite the development of an appropriate solution. The National Highway Traffic Safety Administration (NHTSA) has emphasized that the loss of the rearview camera image can diminish the driver’s visibility, potentially elevating the risk of a collision.
Owners of the affected SUVs can expect to receive notification letters informing them about the recall by June 26. In the preceding year, Ford received reports of 17 minor crashes associated with the recall issue, along with over 2,100 warranty reports.
In a recent update, Ford disclosed that it has received 29 claims from vehicle owners who experienced malfunctioning screens despite having undergone the 2023 recall repair. Furthermore, there have been 250 warranty reports indicating malfunctioning rear camera images following the 2023 recall repair, and one allegation of a minor crash attributed to a loss of the rearview camera image.
In August 2021, the NHTSA initiated an investigation subsequent to a previous Ford recall in 2020 related to a different rear camera issue. The ongoing investigation aims to ascertain whether Ford conducted the recall in a timely manner and if an adequate number of vehicles were included in the recall.
Ford’s proactive approach to addressing the video output failure in these SUVs underscores its commitment to prioritizing customer safety and satisfaction. The company is actively working towards resolving the issue and providing a suitable remedy to mitigate any potential risks associated with the malfunctioning rearview camera.
With the recall, Ford aims to ensure that the affected vehicles undergo the necessary repairs to restore the proper functioning of the rearview camera system. The company is actively working with its suppliers to identify the root cause of the video output failure and develop an effective solution.
Ford has been diligent in addressing customer concerns and promptly responding to reported incidents related to the recall issue. In the previous year, the company received reports of 17 minor crashes associated with the problem, highlighting the potential risks posed by the malfunctioning rearview camera.
The recent reports of malfunctioning screens even after receiving the 2023 recall repair raise further concerns. Ford has received 29 claims from vehicle owners who experienced persistent issues, indicating that the previous repair attempts may not have been entirely successful. The company has also received 250 warranty reports alleging malfunctioning rear camera images following the recall repair.
The NHTSA’s investigation, initiated in August 2021, adds another layer of scrutiny to Ford’s handling of the recall. The investigation aims to determine whether the recall was conducted in a timely manner and whether an adequate number of vehicles were included.
Ford’s commitment to customer safety extends beyond this recall. The company continues to prioritize safety in its vehicle designs and implements robust quality control measures to identify and address potential issues. Swift and effective responses to safety concerns contribute to building and maintaining trust among consumers.
Owners of the affected SUVs should be vigilant and responsive to the recall notification letters they will receive. It is crucial to promptly schedule the necessary repairs at authorized Ford service centers to ensure the proper functioning of the rearview camera system and maintain optimal safety on the road.
As the investigation progresses and Ford works to provide a definitive solution, customers can rely on the company’s dedication to resolving the issue and ensuring their satisfaction. Ford remains committed to delivering high-quality vehicles that meet the highest safety standards, addressing concerns promptly, and providing peace of mind for its customers.